Customer policy
Terms of Service
Last updated: August 7, 2026
Website use
Use this website lawfully and provide accurate information. Product availability, descriptions, and prices may be corrected before an order is accepted.
Orders
An order submission is a request to purchase. We may contact you to verify stock, address, payment, or product details before confirming fulfilment.
Product appearance
Jadeite varies in colour, texture, and translucency. Screen settings and photography can affect appearance. The individual listing and direct product communication form the basis of the order.
Liability and law
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded. Disputes should first be raised with us in good faith so we can seek a practical resolution.