Customer policy
Refund Policy
Last updated: August 7, 2026
Requesting a review
Contact us within 48 hours of delivery if an item arrives damaged or clearly differs from the confirmed order. Include the order number and clear photos or video of the package and item.
Eligibility
Items must remain unworn and in their original condition and packaging. Custom items, resized or altered items, and goods whose condition affects resale require individual review and may not be eligible unless damaged or materially incorrect.
Resolution
After review, we may offer repair, replacement, store credit, or refund as appropriate and as required by applicable law. Approved refunds are returned through the available original method or another agreed method.
Consumer rights
This policy does not limit rights that cannot legally be excluded under applicable consumer law.